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Frequently Asked Questions

Services that ERB Properties Provide

If you’ve never stayed at a Short Term Rental before it can be a bit intimidating and you may feel unsure about what to expect. This page is meant to show you what you’ll find in all of our homes and what the process looks like. By booking direct you avoid the platform fees and save some dollars.

  • What can I expect renting an ERB Property?

    We’ve stayed at many short-term rentals and we know what to expect. Renting with ERB we want you to expect more! More amenities, more time with friends and loved ones, and beautiful places to enjoy those things. Every home we manage has been beautifully decorated and furnished with standard things like fresh linens and towels to spare snacks and cooking spices. If you’d like to ask about specific items you’ll need during your stay please don’t hesitate to ask but these things come standard.

    *All appliances – dishwasher, washer/dryer, etc.

    *Family items- Pack and Play, high chair, board games, a few toys, and in some houses more, depending on the home some are outfitted with cribs

    *Linens- every bed has a backup set of linens in the closet aside from what is on the beds and 2 towels per guest/stay. So a home that sleeps 8 would have 16 towels for guests’ use.

    *Kitchen- Everything. We want you to have everything in your rental to make a full delicious meal. From pots and pans to the can opener.

    *Outside space- Most of our properties have fire pits, grills, and patio lights along with a seating/eating area. Review photos of properties to see what is available by listing.

    *Technology- Wifi is standard in every home. We have an AT&T business account and can normally reset a router remotely if there is an outage. All of our homes have “Smart TVs” (this is not cable) most things can be watched inside of the ESPN app or Netflix etc. You will need your log in at these TVs to access your content.

    *Security- Every home is outfitted with digital locks that the code is changed between each guest. The code becomes activated at check-in and becomes inactive after checkout. Early check in’s or late check-outs need approval for this reason.

  • How do I book a property and make payment?

    When booking one of our properties we recommend that you make a payment as soon as possible. If payment is not made within 24 hours of booking you risk your reservation being cancelled or booked by someone else. You will be able to follow the directions sent to your email after booking to make a payment. If you run into any issues or problems don’t be hesitant to contact us!

  • I've booked now what?

    Upon booking, you will receive an email confirmation within 2 minutes confirming arrival and departure dates. All check-ins are after 4 pm and all check-outs are before 10 am. Another email is sent 2 days before arrival, giving you the property address and digital access code for your stay. If you have additional questions leading up to your stay please contact us with any questions. We also send a link to your cell phone with our Airbnb digital guidebook, but we encourage you to use all the links provided here on our website to help plan your trip. We’ve provided links to local day trips from Tulsa that you may enjoy and great venues and sites to explore around town.

  • What are the house rules?

    We want to stay friendly with all our neighbors, our vendors, our homeowners, and the City of Tulsa. Because of this we have these rules in place at every property and ask that you please adhere to them.

    -Quiet Hours are from 10 pm-8 am
    -Park all cars in the Driveway (if at all possible)
    -No parties or Events
    -No smoking/vaping on-premises
    -No pets unless approved with a pet fee
    -Do not use white towels to remove makeup- We provide makeup wipes at each bathroom
    -Don’t flush anything but toilet paper into toilets
    -Please trash all perishables in trash bins outside of the house
    -Follow all check-out instructions to avoid fees and help with guest turnover
    -Late check-outs without approval have a $25 fee per 15 minutes
    -No extra guests other than what was booked in your stay
    -Tampering or disconnecting the wifi router, modem, or cameras will result in the cancellation of your reservation and removal from the property.
    -Thermostats are locked within a comfortable range year-round. Thermostats set too low in our humid climate will result in equipment freezing and taking 24 hours to defrost which could negatively impact other guests.
    -No confetti.No glitter. No Colored Bath Bombs.
    Thank you for following our house rules!
    Emily, Nicole, & The ERB Team

  • How can we plan our trip to take full advantage of Tulsa?

    We really want you to experience a concierge-type stay with ERB Properties. We can’t make you dinner reservations just yet, but we’d love to point you in the right direction. Wherever you are coming from we’d love to help you find great local establishments for an amazing meal or place to shop for that special something from your trip.

    This website offers a plethora of links to help you navigate to something special or to help you find the unexpected in Tulsa.

    We are always a phone call/text away.

  • How are ERB's properties kept up?

    One thing I hear from concerned people is that rentals are not kept up to the standards of hotels. Many of our neighbors will contact us asking for our listings information so they can put up their loved ones nearby and appreciate how well we keep up the property. Our listings have been cleaned by the same team that we’ve used for 10 years and we have home maintenance services required at every home to make sure the filters/AC units are in good working order etc. That is not to say we can guarantee a home won’t have an issue, sometimes we have heavy rain and we get a leak or a squirrel has made his way into an attic but we can most of the time get things repaired/replaced in quick order or we have back up properties we can move you to if necessary.

    Standard at every house:

    • Pest control
    • Trash picked up from behind/side of the house by the city
    • Yard service – weekly
    • Window washers- 1 once per year
    • HVAC- maintenance package
    • Appliance packages
    • Quarterly deep cleans

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